Although a new version of a software is often better, this is not the case with Apple’s latest software. While Apple recently released version 10 of their professional video editing suite, Final Cut Pro X, it has received many negative reviews. Reviews have been saying that Apple has changed direction to its video editing software to be more consumer friendly, leaving out the professional video editors. People are comparing the new version of Final Cut Pro X to iMovie Pro. Unlike their previous generation of Final Cut, the new version has no multicam editing, and problems using earlier Final Cut files.

Currently, the ratings in the Mac App store for the software is holding at an average of two and a half stars with half of the total amount of users rating being a one star. Not to also mention of reports said that Apple had temporarily removed all comments about the app from the Mac App Store for some time.

Apple has said that they will be resolving some of the issues with updates in the future. For the price of $299.99 for Final Cut Pro and $49.99 for Apple’s Motion and Compressor, it will allow someone to buy the just the editor and slowly move up to more professional lines. Though it sounds like professional video editors will have to jump over to Adobe’s Premiere Pro or possibly Sony’s Vegas Pro in replacement of Apple’s Final Cut Pro.

Update: There has been reports that Apple is making an exception to their terms of service for users that bought Final Cut Pro X, refunding money to users that were dissatisfied with the latest version of Final Cut. Some of the letters users are recieving states…

“Moving forward, I understand that you are not satisfied with the app “Final Cut Pro”. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.

Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.”

Another letter by an Apple employee also states…

Please accept my apologies for the delay in responding your email, as we have been receiving higher volumes than usual. This is certainly not the customary time for a response and your understanding is greatly appreciated.

I’m sorry to hear that the apps “Compressor” and “Final Cut Pro” you purchased on the Mac App Store is not functioning as expected. I know how special your purchases are and I regret for the inconvenience caused. I will try my best to resolve this issue.

Garrett, at your request, I have refunded the apps and in five to seven business days, a credit of $380.08 should be posted to the credit card that appears on the receipt for that purchase.



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