Recently Zuckerberg has been criticized for a lack of communication on Facebook usersâ€™ privacy concerns, and a public comment from Zuckerberg hasnâ€™t been forthcoming. Zuckerberg’s speech isnâ€™t a public apology, but rather, a reply to a private email from tech enthusiast Robert Scoble, who then requested permission to reprint his response.
Zuckerbergâ€™s replied that Facebook wants to respond to the dustup with a product fix. Rather than simply telling users what he intends to change, heâ€™d rather go ahead and make that change.
Hereâ€™s Zuckerbergâ€™s reply in full:
Weâ€™ve been listening to all the feedback and have been trying to distill it down to the key things we need to improve. Iâ€™d like to show an improved product rather than just talk about things we might do.
Weâ€™re going to be ready to start talking about some of the new things weâ€™ve built this week. I want to make sure we get this stuff right this time.
I know weâ€™ve made a bunch of mistakes, but my hope at the end of this is that the service ends up in a better place and that people understand that our intentions are in the right place and we respond to the feedback from the people we serve.
I hope weâ€™ll get a chance to catch up in person sometime this week. Let me know if you have any thoughts for me before then.
To Facebookâ€™s users and followers, it has seems that Facebook either doesnâ€™t know or doesnâ€™t want to get involved with user concerns around privacy. Itâ€™s great that Facebook is looking to improve its privacy settings, but explaining these moves earlier and more openly may have been better.